Now Hiring - Sales Specialist in Somerville, MA
Sales Specialist in Somerville, MA
Sales Specialist
- ([please apply online])
Mass General Brigham Health Plan is an exciting place to be within the healthcare industry. As a member of Mass General Brigham, we are on the forefront of transformation with one of the world’s leading integrated healthcare systems. Together, we are providing our members with innovative solutions centered on their health needs to expand access to seamless and affordable care and coverage.
Our work centers on creating an exceptional member experience – a commitment that starts with our employees. Working with some of the most accomplished professionals in healthcare today, our employees have opportunities to learn and contribute expertise within a consciously inclusive environment where diversity is celebrated.
We are pleased to offer competitive salaries, and a benefits package with flexible work options, career growth opportunities, and much more.
The Sales Specialist supports the Sales, Existing Business Account Executives with account management, administrative, and auxiliary support functions. They are the designated coordinator to triage and troubleshoot issues in response to requests and inquiries about coverage, benefits, and services. They identify urgent issues that may jeopardize a client/broker experience and bring them to the attention of the Account Executive. The person in this role must be committed to building confidence and increasing broker /client satisfaction by delivering an exceptional support experience focused on timeliness, quality, and accuracy. The Sales Specialist provides administrative support to ensure best-in-class client customer/broker experience, enable successful multi-year retention strategies, and meet or exceed account retention goals.
- Triages/coordinates customer/broker requests such as BASS inquiries, escalated issues, ad-hoc reports, and pre-and post-renewal outreach and follow up
- Identifies customer/broker service issues and works with supporting departments to resolve
- Handles and resolves customer/broker requests, inquiries, and complaints, exhausting all efforts within the Sales Specialist scope before requesting assistance
- Works and communicates with brokers and clients on behalf of the Account Executive team
- Assists in the rate renewal process, including generating rates and answering rate-related inquiries
- Collaborates with the Account Implementation team to ensure successful annual enrollment
- Attends customer/broker meetings and health fairs, as needed
- May participate in internal meetings alongside or independent of account executives
- Holds self and others accountable to meet commitments on a timely basis.
- Builds strong customer/broker relationships and delivers solutions that meet client expectations; maintains effective relationships – both internal as well as external
- Hold self and others accountable to meet commitments.
- Ensure diversity, equity, and inclusion are integrated as a guiding principle.
- Persist in accomplishing objectives to consistently achieve results despite any obstacles and setbacks that arise.
- Build strong relationships and infrastructures that designate Mass General Brigham Health Plan as a people-first organization.
- May be required to support other teams within Sales during high-peak periods
- Other duties as assigned with or without accommodation.
Working Conditions and Physical Effort
- Must be able to travel within the state
- Work is normally performed in a typical remote work environment.
Knowledge and Education
- Bachelor’s Degree or the equivalent combination of training and experience, plus 1-3 years of related experience.
- Licensed to sell Health and Disability Insurance in Massachusetts
Experience
- 1-3 years of industry experience
- Customer Service, account management, or sales operations experience
- Dynamics experience desired
Skills/Competencies
- Demonstrate good judgment and reasoning skills
- Develop and maintain strong working relationships
- Outstanding attention to detail and focus on timely initiatives
- Possess the ability to negotiate both internally and externally
- Communicate effectively via verbal and written communication and interact with all clients and within the organization.
- Demonstrate Mass General Brigham Health Plan’s core brand principles of always listening, challenging conventions, and providing value.
- Strong aptitude for technology-based solutions.
- Ability to inject energy, when and where it’s needed.
- Respect the talent and unique contribution of every individual and treat all people in a fair and equitable manner.
- Exercise self-awareness; monitor the impact on others; be receptive to and seek out feedback; use self-discipline to adjust to feedback.
- Be accountable for delivering high-quality work. Act with a clear sense of ownership.
- Bring fresh ideas forward by actively listening to and working with employees and the people we serve.
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.
Mass General Brigham Health Plan
201 to 500 Employees
1986
Insurance Carriers
Insurance
$100 to $500 million (USD)
5 Yes (amount not posted)
Mass General Brigham Health Plan
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Mass General Brigham Health Plan
5 Yes (amount not posted)